Refund Policy

At Gracesome, we are committed to providing products that help you feel like yourself again. We believe in the effectiveness of our products and recommend using them for a minimum of 14 days before considering a return. If you are not satisfied with your purchase after 14 days and within our 90-day money-back guarantee period, please contact us at Support@gracesome.com.

Cancellation Policy

Any changes or cancellations to an order must be requested within 48 hours of placing the order. After this period, orders may already be in processing and we may not be able to accommodate your request.

If your order is successfully canceled within the 48-hour window, your refund will be processed within 7 business days.

90-Day Money-Back Guarantee

We stand behind our products and encourage customers to try them for at least 14 days to experience the full benefits of Gracesome products.

If you are still not satisfied, you may request a return within 90 days of your purchase date. Please note that any shipping fees paid (if applicable) are non-refundable.

To initiate a return, please contact our support team through our Contact Us page or email us directly at Support@gracesome.com.

To help us process your request quickly, please include:

• Your Order Number

• The Name used on the order

• The E-Mail Address used at checkout

Damaged Items

We carefully package all orders to minimize damage during shipping. An item is considered damaged if it arrives physically broken or defective. Damage to outer packaging alone (such as dents or minor box damage) does not qualify as product damage if the item itself remains in good condition.

If your order arrives damaged, please notify us within 24 hours of delivery by emailing Support@gracesome.com with:

Your Order Number

A clear photo showing the damage

Once reviewed, we will determine whether you qualify for a replacement at no additional cost. Please note that we do not offer refunds, replacements, or returns for damage caused by misuse, normal wear and tear, or improper handling.

Shipping & Delivery

While we aim to deliver all orders promptly, Gracesome is not responsible for shipping delays caused by couriers, customs, weather conditions, or other circumstances outside of our control.

If you encounter delivery issues, please contact the shipping carrier directly for assistance. We are not liable for lost, stolen, or delayed packages.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address at checkout. If an incorrect address is entered and we are not notified within 48 hours of placing the order, we may be unable to offer a replacement or refund.

Policy Updates

Gracesome reserves the right to update or modify this Refund Policy at any time without prior notice. Customers are encouraged to review the latest version of this policy before making a purchase.

By purchasing and continuing to use Gracesome products, you acknowledge and agree to the terms outlined in this Refund Policy.